Small package/parcel:

Small packages weighing less than 70 pounds, and measuring less than 72 inches on the longest side, will ship via UPS, FedEx, USPS or similar parcel delivery service, depending on your location in relation to the order fulfillment site and the delivery method chosen during checkout. We want you to receive your package as quickly as possible, so we will look at all the variables and decide which shipping partner will be positioned best to fulfill your order. Note: to serve you better we offer several upgraded delivery options and services during checkout, some of which can only be fulfilled by certain carriers. If one of these options is selected it will be fulfilled by the carrier that offers the selected service.

Standard delivery:

Our shipping partners offer standard ground-based delivery service with delivery times ranging from 3-7 business days after shipment. UPS Ground® is our preferred shipping partner for this delivery method. In some cases we may use FedEx Ground®, FedEx Home Delivery®, or USPS Parcel Post®. Items marked as eligible for our free shipping offer will be shipped with standard delivery service. Other delivery services and options will incur additional fees. Once an order has been shipped we cannot change the delivery service while the package is in-transit.

Two-day expedited delivery:

Our shipping partners offer two day expedited delivery options, guaranteeing in most cases to arrive at your location two business days after shipment. UPS 2nd Day Air® service is typically used for our two-day expedited shipments. In select cases we may offer two-day or three-day expedited delivery service through FedEx 2Day®, USPS Priority Mail®, or other parcel carrier of our choice. Two-day expedited delivery is available for an additional fee. See the shipping options during checkout or contact our office by telephone at (888) 837-7892. Once an order has been shipped we cannot change the delivery service while the package is in-transit.

Signature confirmation:

Our shipping partners offer extra security by ensuring the delivery is accepted with a signature rather than leaving the package unattended at the delivery location. An extra fee may apply for this service.

Shipment tracking information:

Once your order has been fulfilled, we will send tracking information by email. The email message will contain the name of the carrier, along with the tracking number(s) for your shipment and the carrier’s contact information. You may contact us at anytime with questions about the status of your order by email sales@prima-coffee.com or by phone (888) 837-7892.

Damage claims:

Items shipped by parcel carriers will at times incur damage during transit. If you notice significant damage to the packaging, we encourage you to review the condition of the item before receiving the shipment. This procedure is not always possible, particularly at non-commercial delivery locations where the shipment may be dropped-off without signature confirmation. If the damage is discovered after the shipment has been delivered, please contact our office by phone at (888) 837-7892 to discuss your options. In most cases we can ship a replacement item at no-charge and handle the damage claim with the carrier directly. Certain limitations apply on high-value items. Call our office at (888) 837-7892 if you have further questions about our small parcel damage claim procedure.

Freight common carrier:

We partner with a variety of freight carriers. If your order weighs more than 70 pounds or measures more than 72 inches on the longest side, we may choose to ship via freight common carrier. This means that your shipment will be delivered on a semitrailer (commonly called a tractor-trailer or eighteen-wheeler) and will thus require either a loading dock, forklift truck, optional lift gate delivery service, or brute strength to lower your equipment from the semitrailer truck bed to ground level. Please note, the typical height of a semitrailer truck bed is four feet off ground level, making it challenging to unload heavy or tall items without a loading dock or forklift truck. Lift gate delivery service, discussed below in the delivery services section, may be purchased at the time of order to ensure safe unloading at the time of delivery. It is the customer’s responsibility to remove the product from the truck. The freight truck driver may only move the cargo to the back of the truck for you to remove.

Return policy:

Please see our Return Policy for complete return information.

Shipping locations:

In order to better serve you, we will ship your order from one of our warehouses or from a vendor partner’s fulfillment center.

Direct shipment:

will ship directly from our warehouse located in Louisville, Kentucky.

Drop shipment:

will ship from our vendor partner’s fulfillment center. Our vendor partners use their own freight and parcel delivery providers. In some cases we may be able to specify the delivery carrier, though we cannot guarantee this ability. Typically, though, the above referenced shipping services and options are applicable.

Shipment options:

please refer to freight and parcel delivery options outlined for each delivery method.

Please refer any questions that you may have to our sales team